Terms and conditions
This website is managed and maintained by Alexandra Standahl ASNH AS, a company registered in Norway. Our registered address is Hellemsveien 130, 7165 Oksvoll. VAT number 916 606 419.
ALEXANDRA STANDAHL is a trading name of Alexandra Standahl ASNH AS. Please note that use of terms like "we", "us" and "our" refers to ALEXANDRA STANDAHL throughout the website.
We recommend you to read the following Terms and Conditions carefully before accessing or using our website.
These Terms and Conditions govern the relationship between ALEXANDRA STANDAHL and our users.
The access, use and/or purchase of any item at alexandrastandahl.com is based on the assumption that you have read, understood and accepted to be bound by these Terms and Conditions. If you do not agree to all or part of our Terms and Conditions, please do not access or use our website.
INFORMATION ACCURACY, AMENDMENTS AND UPDATES
We aim to provide information on our website as accurately as possible, but human and technological errors may occur. We are therefore not responsible if information made available on this site is not accurate, complete or updated.
We reserve the right to do amendments and updates on our Terms and Conditions as we see needed and without prior notice. The new Terms and Conditions will be binding as soon as they are published on alexandrastandahl.com.
We recommend you to access this page regularly in order to keep you posted on the current version of our Terms and Conditions. Continued use of or access to alexandrastandahl.com following posting of any changes constitutes acceptance of those changes.
By agreeing to these Terms and Conditions, you state that you are at least the age of majority in your country, region or place of residence. Any Users under the age of majority must inform and get consent from parents or guardians before purchasing anything on alexandrastandahl.com
LINKS TO OTHER WEBSITES
Third party links on alexandrastandahl.com may direct you to third party websites that are not affiliated with us.
Please pay attention when you access third party websites through the links provided on alexandrastandahl.com and carefully review their Terms and Conditions. Make sure you understand them before you engage in any transaction. Our Terms and Conditions do not apply to websites of third parties. Complaints, claims, concerns, or questions regarding third party services must be directed to the third party.
All content on alexandrastandahl.com is covered by intellectual property rights and is the exclusive property of ALEXANDRA STANDAHL. Do not copy, reproduce, distribute, display, publish, modify or otherwise exploit, in any way, any content on alexandrastandahl.com without prior written consent from us.
ITEMS AND COLOURS
We have made every effort to view the colours and images of our items shown on alexandrastandahl.com as accurately as possible. Please note that display and settings on your computer and monitor may affect the displayed colours of the items.
We cannot guarantee that items available for sale on alexandrastandahl.com correspond exactly to its real colours and garments. We do not warrant that the quality of any items, services or information acquired on alexandrastandahl.com by you, will meet your expectations.
We reserve the right to change descriptions and/or images of our items as we see needed, and discontinue any item at any time without prior notice.
Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately there may occur information on alexandrastandahl.com that contains human or technological errors, inaccuracies or omissions, some of which may relate to pricing and availability, and item information. We reserve the right to correct any errors, inaccuracies or omissions, and cancel orders if any is inaccurate at any time without prior notice.
We do not warrant that the content on alexandrastandahl.com is free of inaccuracies, errors and omissions, and that all information is up-to-date at all times.
We do not warrant error-free, uninterrupted, timely and secure access to the website.
We do not warrant that the results that may be obtained from the use of the website will be accurate or reliable, and cannot be held responsible for any damaged caused from using the website or, for that matter, not being able to use the website.
We do not warrant that the contents of the web site are appropriate or lawful in other Countries outside Norway. Please do not access this website if such contents are deemed to be unlawful or illegal in your country, or from where you nonetheless choose to access it.
We hereby inform you that your use of, or inability to use, alexandrastandahl.com is at your sole risk.
VIOLATION OF RULES
We reserve the right to seek all solutions available at law and in equity for breach or violations of any of our Terms and Conditions, including the right to immediately terminate your access to alexandrastandahl.com.
In case of Force Majeure, any obligations between ALEXANDRA STANDAHL and you will be suspended. Which means that any contract between ALEXANDRA STANDAHL and you can, in such cases, be partially or fully terminated by yourself or by us. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, crime, failure of electricity, telephone or Internet service, natural disasters or any act of God.
We hereby inform you that, if such extraordinary events should happened, both ALEXANDRA STANDAHL and you are obliged to do our very best to resolve any issues in a timely manner.
These Terms and Conditions are governed and compiled in accordance with Norwegian Law, and the Norwegian courts will have exclusive jurisdiction for any dispute under this agreement. Please note that the laws of your country may differ from Norway and there may be additional legal requirements to use this website. You must obey all applicable local and international laws and regulations regarding your use of alexandrastandahl.com.
We will accept and deliver orders within the limit of availability. In cases where any item is temporarily or no longer available, you will be informed by e-mail. You will then have the option of modifying or cancelling your order. In case of a cancellation because of the temporary or permanent non-availability of our items, we will give you a full refund within a timely manner.
You may only purchase items on alexandrastandahl.com for personal use and not for resale. We reserve the right to limit or prohibit orders that, in our sole discretion, appear to be placed by dealers, resellers or distributors. We hereby inform you that, by placing any order, you state that you are purchasing items only for your own personal use.
We reserve the right to refuse any order that is incomplete or incorrect, unusual or placed in bad faith.
We offer the chance to pre order items on alexandrastandahl.com before they are released. You can place an order for a pre ordered items in the same way, as you would do for other available items. Payment is taken at the time the order is placed and guarantees the goods will be shipped immediately once the item arrives into stock.
Please be aware of the estimated delivery dates on your pre orders. It may take 6-9 months between the time you place the order and the time in which the item is ready to be delivered. Estimated delivery dates may be subject to change. In any case, you will receive a confirmation e-mail as soon as your item(s) are ready to be shipped. Order consisting of pre order items with different delivery dates will be shipped together on the latest estimated delivery date.
Our Printed Gift Cards are sold subject to the following Terms and Conditions:
1. The Gift Cards are valid for 12 months from date of purchase.
2. The Gift Cards have unique codes and are redeemable against all products on alexandrastandahl.com.
3. The Gift Cards are redeemable at our checkout. All remaining balance exceeding the value of your gift credit must be paid by credit or debit card.
4. If your order total is less than the value of the Gift Card, please contact us at email@example.com and we will send you a new unique code with the remaining amount.
5. If you return items you have purchased using a Gift Card, the remaining balance will be credited to you with a new Gift Card with the same amount as the one you used. The new Gift Card will be sent to you by e-mail.
6. ALEXANDRA STANDAHL is not liable for delivery of Gift Cards to incorrect addresses.
7. ALEXANDRA STANDAHL is not responsible if a Gift Card is lost, stolen, destroyed or used without permission.
8. ALEXANDRA STANDAHL reserves the right to cancel a Gift Card if we find it necessary.
9. The Gift Cards are non-refundable and may not be returned or redeemed as cash.
10. Promotion codes cannot be applied to the purchase of Gift Cards.
11. Free shipping on our Printed Gift Cards.
Please contact us if you have any requests regarding pre orders and/or Gift Cards, or regarding placing an order at firstname.lastname@example.org.
The prices displayed on alexandrastandahl.com are only quoted and payable in Norwegian Krone (NOK). Shipping costs are not included in the price.
Items delivered within Norway are quoted with Norwegian tax inclusive. Items delivered outside Norway will be quoted with Norwegian tax excluded in the shopping bag.
While we try to ensure that all prices on our website are accurate, errors may occur. Prices for our Items may be modified at any time without prior notice. Please make sure to check the final price of sale before confirming your order. We can not be held liable to you or to any third party for any inaccuracy, modification, price change, currency exchange, suspension or discontinuance on our website.
Payment is due upon ordering. No order can be dispatched without confirmation from our bank that your payment has been received. We may not process purchases when there are not sufficient guarantees of solvency, and/or with whom there is a dispute concerning the payment of a previous order.
CUSTOMS, DUTIES AND TAXES
Orders shipped outside of Norway may be subject to Customs fees; taxes, duties and fees levied by the destination country. These fees are not under our control. The recipient of the delivery is the importer of record in the destination country and is responsible for all Customs fees.
When ordering from alexandrastandahl.com you are responsible for assuring that our products comply with all laws and regulations of the destination country, and can be lawfully imported. Customs policies vary widely from country to country. For this reason we recommend you to contact your local Customs office for more information before you place an order.
Customs processing may cause delays beyond our original delivery estimates. Please check with your local Customs offices should you experience such delays. If you receive your order and accept to pay the Customs fees upon delivery, we will not issue refunds for the same in case of return of the purchased Items.
When you place an order on alexandrastandahl.com, you are welcome to return any item(s) using our free returns service, provided you return them within fourteen (14) days of the delivery date.
Item(s) must be returned in perfect condition with all garment tags still attached in the original packaging provided. This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returned item(s) that have been used, worn or washed, altered, damaged or returned to late will not be accepted and may be sent back to you and/or a refund refused.
To arrange a return, please do the following steps:
1. In advance of the return, please send an e-mail to email@example.com with your request. Once your return has been approved, you will receive a RETURNS FORM and a pre-paid return shipping label.
2. Print and fully complete the return form, including the order number.
3. Place the item(s) you want to return and the completed returns form in the original packaging and shipping box provided.
4. Close the shipping box and tape it securely.
5. Print and place the pre-paid return shipping label to the outside of the shipping box.
6. Contact your local UPS and arrange a pick up or deliver your return at your nearest UPS Access Point™
7. The return will be traceable and insured until it has reached our office.
We prefer that items are returned to us via our own service so that they are protected and insured. You can return using any secure means, but we may not accept liability If you do, please inform us within 14 days of delivery.
You will be refunded the amount paid for the item(s) within a maximum period of fourteen (14) days of receiving and approving the return.
Refunds will be credited to your original method of payment. Original delivery costs will not be refunded. If your order has been sent to a destination within Norway, all sales taxes will be refunded. Outside of Norway, customs duties and sales taxes are non-refundable through ALEXANDRA STANDAHL. However, you may be able to recover these by contacting your local customs bureau directly.
Items purchased on sale are not refundable, but it is possible to make an exchange. Our regular return and exchange policy applies on sales items.
Gift Cards are non-refundable.
Please note that we may not refund item(s) that are sent without any return paperwork.
Purchased item(s) are exchangeable into a different colour within fourteen (14) days of the delivery date. Exchanges are depending on stock availability. Should you be interested in a different style, return your item(s) and simply purchase the new item(s) separately at alexandrastandahl.com. Every exchange must include original receipt and a completed return form and returned in their original, unused condition and packaging.
In advance of the exchange, please send an e-mail to firstname.lastname@example.org with your request.
All exchanges are shipped to you free of charge.
Unfortunately manufacturing defects may occur and will be assessed on a case-by-case basis. If your item(s) received have a manufacturing fault that occurred within 12 months after purchase, please contact us immediately.
If your item(s) received are classified as faulty and was received defective or damaged, you must contact us as soon as you discover the defect. We will then do our very best to fix your item(s). When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered. We do not cover any damage caused by misuse, neglect, abrasion, exposure to high temperatures, solvents, acids, water, or normal wear and tear.
Your privacy is important to us. We recognize and respect the importance of protecting the privacy of your personal and financial information.
COLLECTION OF PERSONAL DATA
We collect your personal information when you sign up for our newsletter and/or make a purchase on alexandrastandahl.com. The personal information that you provide must be true, accurate and complete. You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated or deleted, or to remove your name from our marketing list at any time by sending an e-mail to email@example.com.
The information you provide to us will only be used to improving our website and our services to you, personalization of your experience and/or to process any orders you may place online. With your permission, we may send you announcements or communications by e-mail about new items, special events and other updates. If for some reason you believe that you have received any SPAM e-mail from us, which you have not authorized, please contact us immediately at firstname.lastname@example.org.
We use the Order Information that we collect generally to fulfill any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
1. Communicate with you to provide you with customer services; if you contact our customer service for any reason or to let you know the status of, or if there are any problems with your order.
2. Screen our orders for potential risk or fraud; and
3. To provide you with products you have ordered from our store
Where you have told us, you would like to receive email marketing or when you have made a purchase on our site or registered with us, unless you tell us otherwise, we will provide you with information or advertising relating to our products and/or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns).
When you place an order on our website, we will maintain your Order Information for our records unless and until you ask us to delete this information. We will not hold your personal information in an identifiable format for any longer than is necessary or if required by law. The periods for which we hold your personal information will depend on the type of personal information and whether you are a user of the subscription services we provide to a subscribing client or of a prospective/trialling client, or a visitor to the website. These periods also apply where we share your information with suppliers who process your personal information on our behalf.
We retain an anonymised version of the submitted personal information for as long as we require it for reporting and other statistical and analytical purposes. Such anonymised information will not identify you and may be derived from personal information that was contained within accounts that have subsequently been deleted.
THIRD PARTY SERVICES
Third parties used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. These third parties are only allowed to use the information in order to help us fulfill our agreement and service to you. We do not provide your information to any third parties for their own permanent use.
We use appropriate security measures to protect your information by taking reasonable precautions and follow industry best practices. We secure server and sensitive information that is transmitted via SSL technology, follow all PCI-DSS requirements and implement additional generally accepted industry standards.
In order to minimize the risk of security incidents, we fully outsource all payment processing to FoxyCart.com. FoxyCart is PCI DSS (Payment Card Industry Data Security Standard) Compliant as a Level 1 Service Provider, and is listed on both Visa and MasterCard's global registries. Anytime you submit payment information via our website, you are submitting through FoxyCart's secure infrastructure. We don't have access to your payment details except for the last 4 digits, the card type, and the expiration date.
When you access and/or use alexandrastandahl.com you accept that no method of transmission over the Internet or electronic storage is 100% secure and will not hold us responsible for any breach of security unless this is due to our negligence.
LINKS TO OTHER WEBSITES
Our website place cookies who ascertains which web pages are visited and how often, and are essential for helping us deliver a high quality website and online experience for you. If you do not disable your cookies, you accept our collection and storage of any of your personal information such cookies contain. If you block your cookies, some of the functionalities of our website may be lost for you.
If our store is acquired, consolidated or merged with another company, your information may be made available to the new owners so that we may continue to sell products to you.
We may disclose your personal information if we are required to do so by law.
Please contact us if you have any comments or questions regarding our Terms and Conditions at email@example.com.